Refund policy

Returns and Refunds

We only accept returns if they have manufacturing issues or are deemed defective. If you believe your item is defective, please reach out to our team and submit an inquiry at contact@murumodest.com 

But we get it, sometimes something just doesn't work for you, and you want your money back. As long as an item is still in its original condition, with garment tags intact and isn't marked “Final Sale', we may at our discretion accept returns, subject to the rules below:

If you return an item within 7 days of the item being delivered to you and tags intact, we'll give you a refund by way of the original payment method (with any relevant returns deductions if applicable). We aim to refund you within 14 days of receiving the returned item. If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.  Delivery and handling costs are not refundable.

You can always contact us for any return question at contact@murumodest.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@murumodest.com